Great Care Takes Great Software

Karen Eidem

Karen Eidem

Karen Eidem, MBA, has over 15 years of marketing experience in the senior living industry. Prior to joining Vitals, she was instrumental in implementing Vitals at a major senior living operator in Milwaukee, Wisconsin. As Program Manager, Karen is responsible for facilitating client transitions between the sales and implementation process while maintaining customer satisfaction. She monitors the marketplace to identify potential product enhancements and works closely with our development team to deliver new product solutions.

Recent Posts by Karen Eidem:

All Risks, Ltd. Partners with Vitals Software

All Risks, Ltd., the nation’s largest independent wholesale insurance brokerage firm, is pleased to announce that it has partnered with Vitals Software, a leading provider of operations management software tailored to assisted living facilities.  With decades of experience in the assisted living industry, Vitals Software is dedicated to adding value to providers of senior living services, from independent living operators to continuing care retirement communities (CCRCs).  Vitals Software has spent almost two decades perfecting its product offering, which includes a sales and marketing module (customer relationship management, or CRM), a comprehensive census management tool, a completely customizable assessment and care management solution, a best-in-class incident tracking and reporting tool, as well as a billing system that ties directly into all modules.  The solution can be fully deployed to maximize value to all areas of the operation, or deployed in stages to focus effort in critical areas of need.

Topics: discounts announcement reduce risk insurance assisted living

Vitals Software Announces Server Upgrade

Vitals Software, a leading provider of integrated software solutions for the senior living industry, is pleased to announce that they have successfully completed a server upgrade as part of their commitment to continuous improvement.  Vitals recently migrated to OnRamp as their new cloud-based data hosting environment.  “The upgrade to a new server was imperative in order for our organization to meet the needs of our significantly growing client-base,” explains Robert Mann, President of Vitals Software.  

Topics: product enhancement announcement

Meet our Newest Team Member

Jeremiah Reynolds recently joined the team at Vitals Software as our Director of Business Development.  He has seven years of industry experience as an assisted living operator in Wisconsin, and as a software service provider for an eMAR solution.  Jeremiah's keen awareness of the needs of the end-user, as well as the needs of owner/operators, help us to build partnerships that will enhance the overall customer experience.

Topics: business development announcement

How To Effectively Manage Assisted Living Professional Referral Sources

When it comes to senior living, professionals are traditionally the second most frequent source of referrals after friends and family.  Therefore, it is important to know who your top producing professionals are, and by this I mean professionals who are referring leads that convert to residents.

Topics: professional referrals sales plan

Top 5 Things to Consider When Choosing Assisted Living Software

When it comes to evaluating assisted living software, where do you even start?  Before you start conducting software demos, make sure you are considering software that meets the following conditions: